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BEST PRACTICES: BUILDING YOUR BUSINESS WITH CUSTOMER-FOCUSED SOLUTIONS

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EXCEPTIONAL CUSTOMER EXPERIENCE: DESIGN A CUSTOMER-FOCUSED STRATEGY TO INCREASE ENGAGEMENT AND SALES

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CRISIS IN HIGHER EDUCATION: A CUSTOMER-FOCUSED, RESOURCE MANAGEMENT RESOLUTION

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CUSTOMER MANIA!: IT’S NEVER TOO LATE TO BUILD A CUSTOMER-FOCUSED COMPANY

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NO-FEAR SALES: A REAL-WORLD GUIDE TO CUSTOMER-FOCUSED SALES SUCCESS

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THE CUSTOMER-FOCUSED LIBRARY: RE-INVENTING THE LIBRARY FROM THE OUTSIDE-IN

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JOINT REQUIREMENTS ENGINEERING: QFD FOR RAPID CUSTOMER-FOCUSED SOFTWARE AND INTERNET-DEVELOPMENT

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SUSTAINING HIGH PERFORMANCE: THE STRATEGIC TRANSFORMATION TO A CUSTOMER-FOCUSED LEARNING ORGANIZATION

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LEADERSHIP BRAND: DEVELOPING CUSTOMER-FOCUSED LEADERS TO DRIVE PERFORMANCE AMD BUILD LASTING VALUE

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THE FOUR PHILOSOPHIES OF LEAN: MAINTAINING A CUSTOMER-FOCUSED CULTURE EVERY DAY AT WORK

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THE FOUR PHILOSOPHIES OF LEAN: MAINTAINING A CUSTOMER-FOCUSED CULTURE EVERY DAY AT WORK

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