1. THE CUSTOMER LOYALTY AUDIT

    THE CUSTOMER LOYALTY AUDIT

    3,850

    博客來

  2. THE LOYALTY LEAP: TURNING CUSTOMER INFORMATION INTO CUSTOMER INTIMACY

    THE LOYALTY LEAP: TURNING CUSTOMER INFORMATION INTO CUSTOMER INTIMACY

    986

    博客來

  3. THE BUTTERFLY CUSTOMER: CAPTURING THE LOYALTY OF TODAY’S ELUSIVE CUSTOMER

    THE BUTTERFLY CUSTOMER: CAPTURING THE LOYALTY OF TODAY’S ELUSIVE CUSTOMER

    948

    博客來

  4. THE HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT

    THE HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT

    2,577

    博客來

  5. THE ROCK AND ROLL GUIDE TO CUSTOMER LOYALTY

    THE ROCK AND ROLL GUIDE TO CUSTOMER LOYALTY

    822

    博客來

  6. THE INFLUENCE OF RELATIONSHIP MARKETING ON CUSTOMER LOYALTY

    THE INFLUENCE OF RELATIONSHIP MARKETING ON CUSTOMER LOYALTY

    2,370

    博客來

  7. SERVICE CERTAINTY: THE SECRET TO CUSTOMER LOYALTY

    SERVICE CERTAINTY: THE SECRET TO CUSTOMER LOYALTY

    530

    博客來

  8. LEADING LOYALTY: CRACKING THE CODE TO CUSTOMER DEVOTION

    LEADING LOYALTY: CRACKING THE CODE TO CUSTOMER DEVOTION

    2,924

    博客來

  9. LEADING LOYALTY: CRACKING THE CODE TO CUSTOMER DEVOTION

    LEADING LOYALTY: CRACKING THE CODE TO CUSTOMER DEVOTION

    1,575

    博客來

  10. LEADING LOYALTY: CRACKING THE CODE TO CUSTOMER DEVOTION

    LEADING LOYALTY: CRACKING THE CODE TO CUSTOMER DEVOTION

    950

    博客來

  11. MARKETING AND CUSTOMER LOYALTY: THE EXTRA STEP APPROACH

    MARKETING AND CUSTOMER LOYALTY: THE EXTRA STEP APPROACH

    7,799

    博客來

  12. MARKETING AND CUSTOMER LOYALTY: THE EXTRA STEP APPROACH

    MARKETING AND CUSTOMER LOYALTY: THE EXTRA STEP APPROACH

    5,999

    博客來

  13. GIVE YOURSELF A NUMBER-THE CUSTOMER LOYALTY ADVANTAGE:

    GIVE YOURSELF A NUMBER-THE CUSTOMER LOYALTY ADVANTAGE:

    714

    博客來

  14. THE IMPACT OF BANKING SERVICE QUALITY ON CUSTOMER LOYALTY

    THE IMPACT OF BANKING SERVICE QUALITY ON CUSTOMER LOYALTY

    2,370

    博客來

  15. LEADING LOYALTY: CRACKING THE CODE TO CUSTOMER DEVOTION

    LEADING LOYALTY: CRACKING THE CODE TO CUSTOMER DEVOTION

    1,125

    博客來

  16. THE EFFORTLESS EXPERIENCE: CONQUERING THE NEW BATTLEGROUND FOR CUSTOMER LOYALTY

    THE EFFORTLESS EXPERIENCE: CONQUERING THE NEW BATTLEGROUND FOR CUSTOMER LOYALTY

    1,140

    博客來

  17. THE EFFORTLESS EXPERIENCE: CONQUERING THE NEW BATTLEGROUND FOR CUSTOMER LOYALTY

    THE EFFORTLESS EXPERIENCE: CONQUERING THE NEW BATTLEGROUND FOR CUSTOMER LOYALTY

    1,178

    博客來

  18. THE SATURN DIFFERENCE: CREATING CUSTOMER LOYALTY IN YOUR COMPANY

    THE SATURN DIFFERENCE: CREATING CUSTOMER LOYALTY IN YOUR COMPANY

    948

    博客來

  19. THE EFFECTS OF SERVICE RECOVERY ON CUSTOMER SATISFACTION AND LOYALTY

    THE EFFECTS OF SERVICE RECOVERY ON CUSTOMER SATISFACTION AND LOYALTY

    2,911

    博客來

  20. RELATIONSHIP ASPECT MARKETING: BUILDING CUSTOMER LOYALTY IN THE INTERNET AGE

    RELATIONSHIP ASPECT MARKETING: BUILDING CUSTOMER LOYALTY IN THE INTERNET AGE

    948

    博客來