1. DELIVERING LEGENDARY CUSTOMER SERVICE

    DELIVERING LEGENDARY CUSTOMER SERVICE

    848

    博客來

  2. PLEASE EVERY CUSTOMER: DELIVERING STELLAR CUSTOMER SERVICE ACROSS CULTURES

    PLEASE EVERY CUSTOMER: DELIVERING STELLAR CUSTOMER SERVICE ACROSS CULTURES

    912

    博客來

  3. MARKETING RESEARCH: DELIVERING CUSTOMER INSIGHT

    MARKETING RESEARCH: DELIVERING CUSTOMER INSIGHT

    4,797

    博客來

  4. CUSTOMER INNOVATION: DELIVERING A CUSTOMER-LED STRATEGY FOR SUSTAINABLE GROWTH

    CUSTOMER INNOVATION: DELIVERING A CUSTOMER-LED STRATEGY FOR SUSTAINABLE GROWTH

    2,759

    博客來

  5. CUSTOMER INNOVATION: DELIVERING A CUSTOMER-LED STRATEGY FOR SUSTAINABLE GROWTH

    CUSTOMER INNOVATION: DELIVERING A CUSTOMER-LED STRATEGY FOR SUSTAINABLE GROWTH

    9,720

    博客來

  6. CIM REVISION CARDS: DELIVERING CUSTOMER VALUE

    CIM REVISION CARDS: DELIVERING CUSTOMER VALUE

    14,400

    博客來

  7. CIM REVISION CARDS: DELIVERING CUSTOMER VALUE

    CIM REVISION CARDS: DELIVERING CUSTOMER VALUE

    1,199

    博客來

  8. CUSTOMER OBSESSED: A WHOLE COMPANY APPROACH TO DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES

    CUSTOMER OBSESSED: A WHOLE COMPANY APPROACH TO DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES

    1,064

    博客來

  9. CIM COURSEBOOK: DELIVERING CUSTOMER VALUE THROUGH MARKETING

    CIM COURSEBOOK: DELIVERING CUSTOMER VALUE THROUGH MARKETING

    14,400

    博客來

  10. OPERATIONS RULES: DELIVERING CUSTOMER VALUE THROUGH FLEXIBLE OPERATIONS

    OPERATIONS RULES: DELIVERING CUSTOMER VALUE THROUGH FLEXIBLE OPERATIONS

    1,138

    博客來

  11. OPERATIONS RULES: DELIVERING CUSTOMER VALUE THROUGH FLEXIBLE OPERATIONS

    OPERATIONS RULES: DELIVERING CUSTOMER VALUE THROUGH FLEXIBLE OPERATIONS

    1,500

    博客來

  12. DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS

    DELIVERING QUALITY SERVICE: BALANCING CUSTOMER PERCEPTIONS AND EXPECTATIONS

    1,368

    博客來

  13. SMILE IT’’S THE CUSTOMER WHO PAYS YOU: DELIVERING STELLAR CUSTOMER SERVICE

    SMILE IT’’S THE CUSTOMER WHO PAYS YOU: DELIVERING STELLAR CUSTOMER SERVICE

    900

    博客來

  14. AGILE SALES: DELIVERING CUSTOMER JOURNEYS OF VALUE AND DELIGHT

    AGILE SALES: DELIVERING CUSTOMER JOURNEYS OF VALUE AND DELIGHT

    1,814

    博客來

  15. ON PURPOSE: DELIVERING A BRANDED CUSTOMER EXPERIENCE PEOPLE LOVE

    ON PURPOSE: DELIVERING A BRANDED CUSTOMER EXPERIENCE PEOPLE LOVE

    1,330

    博客來

  16. THE REVOLUTION YOUR CUSTOMERS WANT: DELIVERING ON CUSTOMER COMMITMENTS

    THE REVOLUTION YOUR CUSTOMERS WANT: DELIVERING ON CUSTOMER COMMITMENTS

    3,498

    博客來

  17. CREATING AND DELIVERING TOTALLY AWESOME CUSTOMER EXPERIENCES: THE ART AND SCIENCE OF CUSTOMER EXPERIENCE MAPPING

    CREATING AND DELIVERING TOTALLY AWESOME CUSTOMER EXPERIENCES: THE ART AND SCIENCE OF CUSTOMER EXPERIENCE MAPPING

    948

    博客來

  18. AGILE SALES: DELIVERING CUSTOMER JOURNEYS OF VALUE AND DELIGHT

    AGILE SALES: DELIVERING CUSTOMER JOURNEYS OF VALUE AND DELIGHT

    6,600

    博客來

  19. BAM!: DELIVERING CUSTOMER SERVICE IN A SELF-SERVICE WORLD

    BAM!: DELIVERING CUSTOMER SERVICE IN A SELF-SERVICE WORLD

    897

    博客來

  20. SERVITIZATION STRATEGY: DELIVERING CUSTOMER-CENTRIC OUTCOMES THROUGH BUSINESS MODEL INNOVATION

    SERVITIZATION STRATEGY: DELIVERING CUSTOMER-CENTRIC OUTCOMES THROUGH BUSINESS MODEL INNOVATION

    1,444

    博客來