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DELIVERING ITSM FOR BUSINESS MATURITY: A PRACTICAL FRAMEWORK
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IT SERVICE MANAGEMENT: SUPPORT FOR YOUR ITSM FOUNDATION EXAM
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ITSM: AN INTERACTIVE TIME SERIES MODELLING PACKAGE FOR THE PC
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INTEGRATED MEASUREMENT - KPIS AND METRICS FOR ITSM: A NARRATIVE ACCOUNT
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SERVICING ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM
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ITSM FOR LEADERS: A LEADER’’S GUIDE TO UNDERSTANDING IT SERVICE MANAGEMENT
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ARCHITECTING ITSM: A REFERENCE OF CONFIGURATION ITEMS AND BUILDING BLOCKS FOR A COMPREHENSIVE IT SERVICE MANAGEMENT INFRASTRUCTU
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ITSM FOR WINDOWS: A USER’S GUIDE TO TIME SERIES MODELING AND FORECASTING/BOOK AND DISK
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ITSM FOR LEADERS: A LEADER’S GUIDE TO UNDERSTANDING IT SERVICE MANAGEMENT - SECOND EDITION - FULL COLOR
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HIGH VELOCITY ITSM: AGILE IT SERVICE MANAGEMENT FOR RAPID CHANGE IN A WORLD OF DEVOPS, LEAN IT AND CLOUD COMPUTING
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ITSM PROCESS ASSESSMENT SUPPORTING ITIL: USING TIPA TO ASSESS AND IMPROVE YOUR PROCESSES WITH ISO 15504 AND PREPARE FOR ISO 2000
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SUBNETTING FOR BEGINNERS: HOW TO EASILY MASTER IP SUBNETTING AND BINARY MATH TO PASS YOUR CCNA (CCNA, NETWORKING, IT SECURITY, ITSM)
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